Social media word of mouth is the greatest marketing and advertising tool. Period.
No matter what, if you have good content then you have the power to create something special; without even lifting a finger. The great thing about social media is that its users know a piece of good content and will create multiple strands of media from that content to sit on multiple platforms.
In this vlog, I speak about the recent events that has happened with United Airlines’ mishandling of a passenger and Borussia Dortmund’s team bus incident.
In the case of United Airlines, an unfortunate turn of events involving a passenger and airline staff resulting in the passenger being dragged off the plane by police officers. Fortunately, the event was recorded on mobile devices by passengers who uploaded their videos to social media. Of course, this created an uproar of emotion but what it also created was an opportunity for everyday social media content creators to act and use this event to create entertaining content which in turn made this event that much more visible to the public.
The amount of extra eye balls that this type of social media word of mouth added would have indeed been a number above comprehension. United Airlines certainly felt the impact of what social media can do and how it can ‘make’ or ‘break’ you.
With Borussia Dortmund, the use of the hashtag #BedForAwayFans was created by the club as well as its fans to help find Monaco fans a bed to sleep in for the extra night that the French fans stayed in Dortmund to support their team due to the match being postponed. This is by no means nothing new but the use of the hashtag created positive social media word of mouth to allow football fans to come together as one.
Whether for entertainment or for help or for anything else. If there is a good cause, good content or a good idea, people will use social media to share it, talk about it and promote it.
It is the very best form of marketing and advertising. Just don’t ask people to do it. Let them do it themselves!